Refund policy

Last updated: August 13, 2026 Order Cancellation You may cancel your order and receive a full refund free of charge before your makeup items enter production or are shipped. Once your package has been dispatched from our warehouse, order‑cancellation requests will no longer be accepted. Important Notice for EEA / UK Consumers: Our 30‑day return window is a voluntary brand benefit. It does not replace your statutory 14‑day right of withdrawal under local consumer protection law. Your mandatory legal rights shall remain fully valid. Return Eligibility, Time Limit & How to Return Return application must be submitted within 30 calendar days upon receipt of your parcel. Returns are accepted for all rivteks cosmetics and skincare products subject to our return conditions. Step‑by‑Step Return Instructions Submit your return application by emailing our customer support at service@rivteks.com. Provide your valid purchase order receipt for verification and apply for an official RMA (Return Merchandise Authorization) number. All returns must be pre‑approved with a valid RMA number; returns without a valid RMA number will not be accepted or processed. Securely package your product, mark your RMA number clearly on the outer packaging, and ship it to our official fixed return address listed below. Fixed Return Address: Unit B036, 5th Floor, Nos. 36 & 38, Shichang West Street, Duanzhou District, Zhaoqing City (Residential‑to‑Commercial Conversion) Important: Do not send returned goods directly to our raw‑material manufacturer. Only use the official fixed return address listed above with a valid RMA number. Return Requirements Full‑size (main) products must remain unopened, unused and unswatched to qualify for a return. Once the full‑size product seal is broken, it will no longer be eligible for return. Complimentary trial‑size / sample‑size products may be opened and tested for evaluation purposes, and opening samples will not affect the return eligibility of your unopened full‑size items. Products must be returned with their original, intact packaging, free of scratches, stains or damage. Non‑Returnable Items (Hygiene & Safety Rules) For hygiene and safety protection purposes: Liquid‑form makeup Cream‑based skincare Face masks Lip gloss These categories cannot be accepted for return once their full‑size packaging has been opened. Return Shipping Cost Rules Change‑of‑mind return (customer‑initiated, personal preference / simply do not like the item): The customer bears the return‑shipping cost. Customers are liable for at most one‑time shipping fee for the return shipment. No restocking fee will be applied for eligible returns. Defective / damaged / incorrect item (our error, product flaw, wrong item delivered): We will fully cover all valid return‑shipping costs. Refund Processing Time Refund review: After we receive and inspect the returned goods, we will confirm refund approval or rejection within 3 business days. Refund arrival: If approved, the refund will be sent to the original payment method. The refund usually appears within 3–10 business days after approval, depending on the processing time of your bank, card issuer, PayPal, or other payment provider. The 3–10 business‑day period begins after the refund has been approved. Refund review time and payment‑provider processing time are separate steps. Late or Missing Refunds If you have been notified of refund approval but have not received your refund: Check your bank‑account balance first. Contact your card‑issuing bank or payment platform to check the refund‑processing progress. Email our customer support at service@rivteks.com for assistance in tracking your refund record. Company Information Brand: rivteks Operating Company: Tianjin Lanxi Trading Co., Ltd.
Company Address: Room 1807, Unit 164, Creative Center Block A, Binhai Private Economy Growth Demonstration Base, Gegu Town, Jinnan District, Tianjin
Support Email: sservice@rivteks.com
Contact Phone: 15779862562
Business Hours: Monday to Friday: 9:00 AM‑5:00 PM